FAQ

Everything you need to know

1. What is Oasis Baklawa Online?
Oasis Baklawa is a premium online store specializing in the creation and delivery of authentic and delectable Middle Eastern desserts. We are renowned for our exquisite baklawa, a rich and indulgent pastry made with layers of phyllo dough, nuts, and sweet syrup.

2. Where are you located?
Our headquarters are located in New Delhi, India, but we deliver our products to various countries and regions.This is particularly an online-based business portal, which allows us to serve customers worldwide.

3. What types of baklawa do you offer?
At Oasis Baklawa, we offer a wide range of baklawa flavors and varieties to cater to diverse tastes. Some of our most popular options include pistachio, walnut, almond, cashew, and mixed nuts. We also offer specialty baklawa with unique flavors like rose, orange blossom, and chocolate.

4. Are your products made fresh?
Absolutely! We take great pride in using only the freshest and finest ingredients to create our baklawa. Each batch is meticulously prepared by our skilled pastry chefs to ensure the highest quality and taste. We guarantee a delicious and fresh product every time.

5. Do you offer any Sugar-free or Vegan options?
Yes, we understand the importance of accommodating different dietary preferences and restrictions. We offer Sugar-free baklawa made with alternative Sweetners and Vegan baklawa crafted without any animal Butter, Though Our all products are 100% Vegeterian. These options allow everyone to enjoy our delightful treats.

6. How do I place an order?
Ordering from Oasis Baklawa is simple. Visit our website and browse through our selection of baklawa. Once you have chosen your desired flavors and quantities, click on the "Add to Cart" button. You can review your order in the shopping cart and proceed to the checkout page. Follow the prompts to provide your shipping details, choose a payment method, and complete your purchase.

7. What are the payment options?
We accept various payment methods to ensure a convenient shopping experience for our customers. You can make payment using major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we offer secure online payment platforms like PayPal, Razorpay for added flexibility.

8. How is the packaging and shipping handled?
To preserve the freshness and quality of our baklawa during transit, we package each order carefully. Our packaging is designed to protect the delicate pastries from damage and ensure they arrive in perfect condition. We ship our products using reliable courier services that specialize in delivering perishable goods, both domestically and internationally.

9. What are the shipping options and costs?
We offer various shipping options to accommodate different needs. The available options, along with their respective costs and estimated delivery times, will be displayed during the checkout process. The shipping fees depend on the destination, weight of the package, and the selected shipping method.

10. Do you offer international shipping?
Yes, we ship our baklawa internationally to many countries around the world. During the checkout process, you can enter your shipping address, and if international shipping is available for your location, you will be able to proceed with the order.

11. What is your return policy?
Customer satisfaction is our top priority. If you receive a Defective at Source or incorrect order, please contact our customer service team within 48 hours of receiving the package, providing details and supporting evidence. We will work diligently to resolve any issues and arrange for an appropriate solution, which may include a replacement or refund.

12. Can I track my order?
Yes, we provide order tracking services for your convenience. Once your order is shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the progress of your package through our website or the courier's online tracking system.

13. Can I send baklawa as a gift?
Absolutely! Our baklawa makes a wonderful gift for birthdays, holidays, or any special occasion. During the checkout process, you have the option to specify a different shipping address for the recipient. You can also include a personalized message that we will include with the gift package.

14. Is it possible to customize orders?
While we do not offer extensive customization options, we are open to discussing special requests for large orders or corporate gifts. Please contact our customer service team to discuss your requirements, and we will do our best to accommodate your needs.

15. How should I store the baklawa?
To maintain the freshness and flavor of our baklawa, it is best to store them in a cool and dry place, away from direct sunlight and humidity. You can refrigerate the baklawa to extend their shelf life. We recommend consuming them within a reasonable time frame to enjoy them at their best.

If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your experience with Oasis Baklawa is exceptional. Call- 9999-79-29-59